Terms & Conditions
Canadian Swimming Pools make every effort to keep all items in stock. During our busier season, if we do not have an item in stock you will be notified as soon as possible.
Delivery of Parcels
Parcels are shipped prepaid by courier for packages under 75 lbs. (You may choose your level of service. If not specified standard ground service is applied to your order.) After your order has been processed (usually within 24 hours for in stock items) you can expect your purchase to arrive 2-7 business days depending on your location. If requesting a shipping rate by email please provide your City, Province/ State and Postal Code along with the item(s) you are choosing to purchase.
Delivery of Pool Kits
For larger items we ship with a freight company and may take up to 10 days in transit. We ship pool kits to Canada Only. Freight trucks only provide curbside delivery. Special lift gate delivery service is extra. There must be someone home to sign and receive the goods. Above ground pool kits are shipped on a 8'x4' pallet and weigh approximately 900 lbs. total. The kit is made up of a number of boxes and you MUST have help to unload the truck or additional fees will apply. Contact our shipping department for more details.
GST/ HST Provincial Rates
Ontario, are subject to HST (13%)
New Brunswick, Nova Scotia, PEI and Newfoundland residents (15%)
British Columbia, Alberta, Saskatchewan, Manitoba and Quebec residents are subject to GST (5%)
U.S. Residents do not pay TAX!
After Receiving Your Shipment
Please inspect your package to ensure there are no damages or shortages. In the extremely rare event that this occurs you must note this on the freight bill. Please go through your checklist. Our shipping department strives to ensure that all items are accounted for when preparing your order. Any claims regarding missing items must be reported within 24 hours of receipt of your package.
You must notify Canadian Swimming Pools within 24 hours of placing your order by calling our toll free number 1 (866) 808-8155. If the item has been shipped out after that time you may be subject to a return shipping fee and a restocking charge.
All returns must be authorized for credit. The customer is responsible for shipping charges or returns. Original shipping charges are non-refundable and a 15% restocking fee applies.
All returns must be unused in original undamaged packaging within 7 days of purchase. It is the customer’s responsibility to measure the pool properly before placing an order. All Liners and special orders are final sale and may not be returned.
All products have a manufacture defect warranty only. Manufacturer’s warranty does not cover labour or water costs. Follow the warranty information enclosed with the item purchased. Canadian Swimming Pools is not responsible for damage caused as a result of customer negligence.